IDEO | BBVA – a short video about the future of the ATM

In early 2007 the Spanish bank BBVA asked IDEO Munich to re-think their self-service channel from scratch. The question was not how to further automate the teller, but rather how to humanize the machine. …

The result of that work is the vision for a totally new self-service experience: an ATM built from user up, rather than components down. …

Today, that vision is reality. It took 2 years of time and a team of committed companies to develop this ATM.

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